Workplace Wellbeing and Employee Engagement on Organizational Citizenship Behaviour Through Work Motivation

Aulia Widya Esty, Nur Halima, Ruddy Winarko

Abstract


This study aims to analyze the effect of workplace well-being and employee engagement on Organizational Citizenship Behaviour (OCB) through work motivation at PT Pesonna Optima Jasa Jakarta. Workplace well-being is an essential factor that can enhance employee work motivation, ultimately influencing their extra-role behavior within the organization. Employee engagement also plays a crucial role in boosting work motivation, contributing to the creation of a productive and harmonious work environment. This research employs a quantitative method with a survey approach, where data was collected through questionnaires distributed to employees of PT Pesonna Optima Jasa Jakarta. The results indicate that workplace well-being and employee engagement have a positive and significant impact on work motivation. Furthermore, work motivation is proven to be a significant mediator in the relationship between workplace wellbeing and OCB, as well as employee engagement and OCB. These findings affirm that to enhance OCB, companies must focus on improving employee workplace well-being and engagement by fostering work motivation


Keywords


Workplace wellbeing; Employee Engagement; Work Motivation; Organizational Citizenship Behaviour (OCB)

References


Akhsan, L., & Pendrian, O. (2024). Pengaruh Budaya Organisasi dan Work Motivation Terhadap Kinerja Karyawan di Era Industri 4.0. Journal of Economics and Business UBS, 13(1). https://doi.org/10.52644/joeb.v13i1.1506

Bustasar, B., Sumarsih, S., & Nugroho, K. U. Z. (2019). The Relationship between Motivation, Engagement and Performance of Employee. Proceedings of the International Conference on Educational Sciences and Teacher Profession (ICETeP 2018). https://doi.org/10.2991/icetep-18.2019.19

Dewi, R. P., & Wardhani, N. K. (2024). The Workplace wellbeing dan employee engagement pada karyawan: Menguji peranan resiliensi sebagai mediator. Persona:Jurnal Psikologi Indonesia, 12(1), 19–33. https://doi.org/10.30996/persona.v12i1.8574

Dewi, R. P., & Wardhani, N. K. (2024). The Workplace wellbeing dan employee engagement pada karyawan: Menguji peranan resiliensi sebagai mediator. Persona:Jurnal Psikologi Indonesia, 12(1), 19–33. https://doi.org/10.30996/persona.v12i1.8574

Duan, J., Wong, M., & Yue, Y. (2019). Organizational helping behavior and its relationship with employee workplace well-being. Career Development International, 24(1). https://doi.org/10.1108/CDI-01-2018-0014

Fatmasari, I. T., & Rozaq, K. (2023). Pengaruh persepsi dukungan organisasi dan motivasi intrinsik terhadap organizational citizenship behavior melalui komitmen organisasi sebagai variabel mediasi. Jurnal LIlmu Manajemen, 11(3), 576–588.

Gema Pertiwi, E., & Yanti, N. (2024). Pengaruh Kompetensi SDM, Work Motivation, dan Semangat Kerja Terhadap Kinerja Pegawai pada Dinas Koperasi dan UMKM Provinsi Sumatera Barat. Ekasakti Matua Jurnal Manajemen, 2(1).

Hair, Jr., J. F., M. Hult, G. T., M. Ringle, C., Sarstedt, & Marko. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) [3 ed]. In Sage Publishing (Vol. 3, Issue 1).

Handayani, R., Nasution, N. L., & Indra, A. (2022). The Influence of Loyalty and Work Environment on Organizational Citizenship Behavior (OCB) (Case Study at PT Bangkobakti Perdana Trijaya Pekan Tolan Labuhanbatu Selatan North Sumatra. Quantitative Economics and Management Studies, 3(4), 586–591. https://doi.org/10.35877/454ri.qems1033

Hartati, E., Yusup, Y., & Zulher, Z. (2024). Pengaruh Implimentasi Kurikulum Merdeka Belajar dan Work Motivation Guru Terhadap Minat Belajar Siswa Serta Dampaknya Pada Prestasi Siswa (Studi Kasus SDN 25 Bathin Salopan). Innovative: Journal Of Social Science Research, 4(1).

He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582–2598. https://doi.org/10.1108/IJCHM-05-2018-0378

Kanda Saepudin, A. K. S., & Rahmat Arifin, I. (2024). Analisis Pengaruh Motivasi Dan Disiplin Kerja Terhadap Kinerja Karyawan Outsourcing. Jurnal Ekonomi Dan Bisnis, 16(1). https://doi.org/10.55049/jeb.v16i1.248

Khairunisa, N. A., & Muafi, M. (2022). The effect of workplace well-being and workplace incivility on turnover intention with job embeddedness as a moderating variable. International Journal of Business Ecosystem & Strategy (2687-2293), 4(1), 11–23. https://doi.org/10.36096/ijbes.v4i1.303

Legona, R. B., & Effendi, M. S. (2024). Determinan Loyalitas Karyawan Dimediasi Oleh Work Motivation Dan Kepuasan Kerja Pada PT.Laboratorium Solusi Indonesia. IKRAITH-EKONOMIKA, 7(1). https://doi.org/10.37817/ikraith-ekonomika.v7i1.3280

Margahana, H. (2020). the Role of Organizational Citizenship Behavior (Ocb) Towards Growth and Development of the Company. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(02), 303–309. https://doi.org/10.29040/ijebar.v4i02.1104

Maulidina, V., & Kadiyono, A. L. (2021). Konstruksi dan Validasi Alat Ukur Workplace Well-Being di Indonesia. Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K), 2(3), 252–258. https://doi.org/10.51849/j-p3k.v2i3.119

Miami, D. S., Arie Hendra Saputro, & Dadan Abdul Azis Mubarok. (2024). Pengaruh Work Motivation, Lingkungan Kerja dan Kompensasi Terhadap Kinerja Karyawan Divisi Mining Service PT Pindad. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(1). https://doi.org/10.35870/jemsi.v10i1.2049

Mousa, M., Ayoubi, R., & Massoud, H. (2021). Gender, workplace fun and organisational inclusion: an empirical study. EuroMed Journal of Business, 16(4), 512–525. https://doi.org/10.1108/EMJB-12-2019-0149

Nadira, W., Mariatin, E., & Novliadi, F. (2023). The Effect of Organizational Culture and Organizational Commitment on Organizational Citizenship Behavior of Employees in Pegadaian Regional Office 1 Medan. International Journal of Progressive Sciences and Technologies, 38(2), 302. https://doi.org/10.52155/ijpsat.v38.2.5324

Naway, F. A. (2018). Organizational Citizenship Behavior dalam Kinerja Organisasi. In Zahir Publishing.

Nurjaelani, Muhammad Fakhrizal & Dr. Agus Budiman. (2024). Pengaruh Persepsi Gaya Kepemimpinan Transformasional terhadap Workplace Wellbeing pada Karyawan di PT. X. Bandung Conference Series: Psychology Science, 4(1), 89–96. https://doi.org/10.29313/bcsps.v4i1.9869

Peri Cignitas, C., Antonio Torrents Arevalo, J., & Vilajosana Crusells, J. (2022). Literature Review on the Effect of Balanced Scorecard on Employee Wellbeing. International Journal of Business and Management, 17(3), 103. https://doi.org/10.5539/ijbm.v17n3p103

Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14

Rizki, N., Wulandari, S. Z., & Suryani, A. I. (2021). Pengaruh Workplace Friendship Dan Workplace Well Being Terhadap Employee Performance Yang Dimediasi Oleh Employee Engagement. Jurnal Ekonomi, Bisnis Dan Akuntansi (JEBA), 23(3), 1–20.

Ryan, R. M., & Deci, E. L. (2020). Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions. Contemporary Educational Psychology, 61, 101860. https://doi.org/https://doi.org/10.1016/j.cedpsych.2020.101860

Salas-Vallina, A., & Alegre, J. (2021). Happiness at work: Developing a shorter measure. Journal of Management & Organization, 27(3), 460–480. https://doi.org/DOI: 10.1017/jmo.2018.24

Singh, S. K., Pradhan, R. K., Panigrahy, N. P., & Jena, L. K. (2019). Self-efficacy and workplace well-being: moderating role of sustainability practices. Benchmarking, 26(6). https://doi.org/10.1108/BIJ-07-2018-0219

Sofiah, D., Hartono, M., & Sinambela, F. (2022). Peran Work Engagement Pada Hubungan Kepemimpinan Transformasional Dengan Organizational Citizenship Behavior Dosen Milenial. Jurnal Psikologi Teori Dan Terapan, 13(2), 180–194. https://doi.org/10.26740/jptt.v13n2.p180-194

Taylor, M. A. & S. (2014). Amstrong’s Handbook of Human Resource Management Practice. Kogan Page.

Umillah, A. A., & Etikariena, A. (2019). Peran Moderasi Dari Stress Kerja Pada Hubungan Antara Work Motivation Dan Workplace wellbeing. INQUIRY: Jurnal Ilmiah Psikologi, 9(2), 91–99. https://doi.org/10.51353/inquiry.v9i2.156

Wardhani, R. A. N., Wulanputih, T., Prihatini, D., Sukarno, H., Conoras, D. R. M., Lengkong, V. P. K., Uhing, Y., Handayani, R., Nasution, N. L., & Indra, A. (2020). The the Effect of Employee Engagement on Job Satisfaction and Organizational Citizenship Behaviour (Ocb) in Employees BPJS Ketenagakerjaan East Java. International Journal of Scientific Research and Management, 8(05), 1812–1821. https://doi.org/10.18535/ijsrm/v8i05.em07

Widiana, S., Devi Aryanti, R., & Zhou, L. (2020). Tinjauan Literatur tentang Workplace wellbeing. 477(Iccd), 605–609.

Wilis, Zamralita, Y. (2023). PERANAN WORKPLACE WELL-BEING TERHADAP TURNOVER INTENTION DENGAN WORK ENGAGEMENT SEBAGAI MEDIATOR PADA. Jurnal Fakultas Ekonomi, 12(1).

Xu, G., Xue, M., & Zhao, J. (2023). The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model. International Journal of Environmental Research and Public Health, 20(3). https://doi.org/10.3390/ijerph20031974

Zaytuna, Annisa Dinda & Dinda Dwarawati. (2024). Pengaruh Work Life Balance terhadap Work Engagement pada Guru SLB. Bandung Conference Series: Psychology Science, 4(1), 7–14. https://doi.org/10.29313/bcsps.v4i1.9717




DOI: http://dx.doi.org/10.51213/ema.v10i1.586

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Aulia Widya Esty, Nur Halima, Ruddy Winarko

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


____________________________________________________________

Jurnal EMA (Ekonomi Manajemen Akuntansi)
Print ISSN : 2548-9380
Online ISSN : 2549-2322
Published by Universitas Merdeka Pasuruan
Managed by Fakultas Ekonomi, Universitas Universitas Merdeka Pasuruan
Address Jl. Ir. Juanda no.68 Pasuruan
E-mail fe.unmerpas68@gmail.com

Creative Commons License

Jurnal EMA (Ekonomi Manajemen Akuntansi) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

____________________________________________________________